Last Updated: July 30, 2025

At Champion Logistics Service ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, including our website, courier solutions, and logistics operations. By using our services, you consent to the practices described in this Privacy Policy. Please read it carefully to understand our policies and practices regarding your information.

1. Introduction

Champion Logistics Service is a premier logistics and courier solution provider, operating for over two years and five months. We provide innovative and sustainable logistics services to a diverse clientele, including industry leaders such as Flipkart, Swiggy, and Mantra. Our operations are powered by a fleet of over 90 electric vehicles and more than 120 biker vehicles. This Privacy Policy applies to all individuals and entities ("you" or "Client") who interact with our website, request our services, or provide us with information in the course of our business operations.

2. Information We Collect

We collect information to provide efficient, reliable, and personalized logistics and courier services. The types of information we may collect include:

2.1 Personal Information

• Contact Details:Name, email address, phone number, and mailing address provided when you request services, create an account, or contact us.
• Business Information:Company name, business address, tax identification numbers, or other relevant details for corporate clients.
• Billing Information:Payment details, such as credit/debit card numbers, bank account details, or other financial information required for processing payments.
• Delivery Information:Recipient names, delivery addresses, and contact details necessary to complete courier services.

2.2 Non-Personal Information

• Usage Data:Information about how you interact with our website, such as IP addresses, browser type, device information, pages visited, and time spent on our site.
• Cookies and Tracking Technologies:We use cookies, web beacons, and similar technologies to enhance your experience, analyze website performance, and personalize content.
• Logistics Data:Information related to the Goods you entrust to us, such as package weight, dimensions, and delivery tracking details.

2.3 Information from Third Parties

3. How We Collect Information

We collect information through the following methods:

• Directly from You: When you submit information via our website, contact forms, service requests, or communications with our team.
• Automatically:Through cookies, analytics tools, and server logs when you visit our website or use our services.
• From Third Parties:When you engage with us through our partners or clients, or when we obtain data from publicly available sources or business partners.

4. How We Use Your Information

We use your information to provide, improve, and personalize our logistics and courier services. Specific uses include:

• Service Delivery:To process and fulfill your courier and logistics requests, including scheduling deliveries, coordinating with recipients, and providing tracking updates.
• Payment Processing:To process payments, issue invoices, and manage billing disputes.
• Communication:To respond to your inquiries, provide customer support, and send service-related updates or notifications.
• Website Improvement:To analyze website usage, optimize performance, and enhance user experience.
• Marketing and Promotions:To send promotional materials, offers, or updates about our services, provided you have opted in to receive such communications.
• Compliance and Security:To comply with legal obligations, prevent fraud, and ensure the security of our operations.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in delivering our services, such as payment processors, IT providers, or delivery partners. These providers are contractually obligated to protect your information.
• Corporate Clients:With companies like Flipkart, Swiggy, or Mantra when you use our services through their platforms, to facilitate order fulfillment.
• Legal Compliance:When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers:In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards in place.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect usage data. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings.
• Analyze website traffic and user behavior.
• Deliver personalized content or advertisements.

7. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or loss. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

• Personal and billing information is retained for the duration of our business relationship and as required by tax or accounting laws.
• Usage data may be retained for analytics purposes, typically for up to 12 months.
• Delivery-related information is retained until the service is completed and for a reasonable period thereafter for record-keeping.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access:Request access to the personal information we hold about you.
• Correction:Request correction of inaccurate or incomplete information.
• Deletion:Request deletion of your information, subject to legal or contractual obligations.
• Opt-Out:Opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us.
• Restriction:Request restriction of how we process your information in certain circumstances.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

12. International Data Transfers

Champion Logistics Service operates primarily in India, but some of our service providers or partners may be located in other countries. If your information is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on our website with the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Champion Logistics Service [Your Address] Email: [Your Email Address] Phone: [Your Phone Number]

15. Compliance with Laws

We are committed to complying with all applicable data protection laws, including the Information Technology Act, 2000, and other relevant regulations in India. If you believe our practices violate these laws, please contact us, and we will address your concerns promptly.

16. Consent

By using our website or services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

17. Dispute Resolution

Any disputes arising from this Privacy Policy or our data practices will be resolved through good-faith negotiations. If a resolution cannot be reached, disputes will be subject to the exclusive jurisdiction of the courts in West District Court, Delhi, India governed by the laws of India.

18. Miscellaneous

• Severability:If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Entire Agreement:This Privacy Policy, along with our Terms and Conditions, constitutes the entire agreement between you and Champion Logistics Service regarding your information.
• Language:This Privacy Policy is provided in English. Any translations are for convenience only, and the English version prevails in case of discrepancies.

Thank you for choosing Champion Logistics Service. We value your trust and are committed to protecting your privacy while delivering innovative and sustainable logistics solutions.